TERMS & CONDITIONS OF SEARCH

Watch Search Agreement

This Agreement is made between CRNO Solutions Ltd (“CRNO”), and you (“the Client”).

1. Service Overview

Upon payment of the applicable fee, the Client may submit watch serial number searches through the CRNO platform (app or portal).

CRNO conducts searches across multiple databases, including its own records and those of trusted third-party partners, to determine whether a watch has been reported as lost, stolen, or otherwise flagged.

2. Client Responsibilities

The Client agrees to:

  • Provide complete, accurate, and truthful information when submitting a search

  • Ensure all submitted data is correct at the time of entry

Failure to provide sufficient or accurate information may result in an incomplete search, and no refund will be issued in such circumstances.

3. Nature of Search Results

  • Search results reflect the status of a watch at the exact time the search is conducted

  • The status of a watch may change over time

  • Clients are advised to conduct a new search at every transaction stage

CRNO provides a due diligence tool only.
Not all lost or stolen watches are recorded on CRNO or partner databases.

A search result does not replace the need to:

  • Verify the seller’s identity

  • Confirm ownership history

  • Authenticate the watch independently

4. Match Found Protocol

If a match is identified on any database:

  • The Client will be notified immediately

  • The Client should, where safe and lawful, retain the watch if it is in their possession

  • The Client agrees to cooperate with CRNO, law enforcement, insurers, and relevant parties

This may include providing:

  • Seller identity

  • Contact details

  • Transaction information

Important: The Client must not take any action that could endanger themselves or others.

5. Data Sharing and Partner Disclosure

CRNO operates across multiple trusted data partners.

In the event of a match:

  • CRNO may share the Client’s details and the seller’s details with:

    • Law enforcement agencies

    • Insurance companies

    • Theft victims or their representatives

    • Relevant database partners where the match originated

Additionally, where a match is found on a partner database, CRNO may pass relevant search details to that partner to support investigation and recovery efforts.

6. Consent and Data Protection

The Client must:

  • Inform the seller that a search is being conducted

  • Obtain explicit consent from the seller for their data to be processed and shared in the event of a match

By submitting a search, the Client confirms they have obtained this consent.

All data is handled in accordance with applicable data protection laws.

7. Certificates

  • Certificates issued by CRNO reflect database search results only

  • They do not confirm authenticity of the watch

CRNO reserves the right not to issue a certificate where:

  • Counterfeit indicators are identified

  • Data is incomplete or inconsistent

8. Governing Law

This Agreement is governed by the laws of England and Wales.

9. Dispute Resolution

In the event of a dispute:

  • Parties will first attempt to resolve the matter amicably

  • If unsuccessful, mediation will be pursued before legal proceedings

The courts of England and Wales shall have exclusive jurisdiction.